At Neighborhood Goodz, we strive to ensure your complete satisfaction with every purchase. However, we understand that issues can arise. Please review our return policy below:

**Eligible Return Reasons:**

You may return an item if:

- It never arrived at your specified shipping address.

- The product is damaged or defective upon arrival.

- The item was lost in transit.

**Return Process:**

1. **Contact Us:** If you believe your order qualifies for a return based on the criteria above, please reach out to our customer service team within 14 days of the delivery date or the expected delivery date. You can contact us at [insert contact information].

2. **Provide Details:** Include your order number and a brief description of the issue to help us assist you promptly.

3. **Return Approval:** Once we receive your request, we will review the details and confirm if the return is approved.

**Refunds:**

- If your return is approved, we will issue a refund to your original payment method.

- Please allow up to 10 business days for the refund to process after it has been approved.

**Exceptions:**

- Unfortunately, we cannot accept returns for items that were delivered successfully and are simply unwanted or if the item does not meet your expectations since all of our items are custom printed.

Thank you for choosing Neighborhood Goodz! We appreciate your understanding and support. If you have any further questions, feel free to reach out to us.